Ways to pay
We offer a choice of ways to pay to make it easy for you to keep your account in credit. Thank you for paying on time and in full, every time.
Paying your rent is your main responsibility as a CKH resident. We expect you to pay on time, every time.
Pay now
Login to MyCKH to pay online. Have your credit or debit card details to hand to make an immediate, secure payment. Check your current balance or download a copy of your rent statement whenever you need to on MyCKH.
Make a payment
Call our 24/7 automated payment line to make a payment with your credit or debit card over the phone 0330 088 3786.
You can also pay your rent easily online using the secure AllPay website. You'll need to register online before making your first payment.
Direct Debit
Set up a Direct Debit for regular weekly, fortnightly or monthly payments, just complete the simple Direct Debit form to tell us how much you want to pay and on which date or call to speak to a member of the team on 01733 385000 (option 3).
Talk to us
If you need to talk to us about your account, call our Incomes Advisers on 01733 385000 (option 3). We're available 8am to 5pm on Tuesdays, Wednesdays and Fridays, with advisers available until 6pm on Mondays and Thursdays. You can also talk to a member of the team via Live Chat or email incomemanagement@crosskeyshomes.co.uk to request a call back. Find more information about our free budeting and benefits tools as well as how we can support you on our money matters page.
Did you know that the government believes some people would be better off on Universal Credit (UC). If you’re still receiving tax credits or other ‘legacy’ benefits (those are the benefits that are being phased out and replaced by UC over time), you can choose to move your claim to UC if it means that you would receive more money each month. Find out more about completing the move to Universal Credit at gov.uk. Use our benefits calculator before you make any decisions to check which is the best option for your current circumstances. Not everyone will be better off claiming UC, so make sure you check before you change.
Other ways to pay
You can also pay:
- By text, set up your text payment account online with allpay
- By cash or card at any post office or PayPoint location
- By cash or card at Customer Central. Find the Customer Central address
- Via the AllPay app, download the app and follow the instructions to get started.
If you have lost your rent payment card and would like a new one, talk to us between 9am and 5pm on Live Chat - just click on the 'chat live' tab at the edge of your screen or email customerfirst@crosskeyshomes.co.uk to order a new card. It normally takes between 3 and 5 working days to arrive by post.