A sign saying no being held up to a megaphone

Dealing with anti-social behaviour 

Our dedicated team are here to offer advice and take action to deal with anti social behaviour which is having a negative impact on you or your neighbourhood. 

We have a specialist team to support with serious issues surrounding anti-social behaviour (ASB), we work closely with the Police and other local agencies to make sure everyone living in our communities can enjoy their home in peace. Thanks to feedback from our residents we have expanded our ASB team to offer you more support with dealing with anti-social behaviour and to help you live safely in your home.

We will investigate cases of:

  • Persistent and excessive noise nuisance, such as loud music
  • Verbal abuse
  • Hate incidents and hate crimes
  • Violence
  • Criminal behaviour such as damage to property
  • Disputes between neighbours
  • Drug related activity, though we also encourage residents to report to the police.

We would also encourage you to report any potential criminal behaviour to the Police. This includes if you smell drugs or suspect other illegal activities may be taking place. Call 101 to report a non-emergency. In an emergency, call 999.

We are not able to take action on the day-to-day activities of your neighbours, such as children playing, noise transference between properties (such as children, people moving around, banging, talking) and occasional barbeques.

Find out how we tackle ASB in our communties in our ASB statement and summary. 

 

Report ASB online

Dealing with anti-social behaviour can be challenging and is not always straightforward. If you tell us about anti-social behaviour that is affecting you, we will explain what action we may be able to take as well as what we will not be able to do. 

Make a report
 

Other ASB support 

Other support services that can help with ASB include:

  • Cambridgeshire Police non-emergency – call 101 or report online
  • Victim Support Cambridgeshire – call freephone 0800 781 6818
  • Victim Support out of hours – call freephone 0808 16 89 111

Your local council can help investigate cases of statutory noise nuisance.

If you have experienced persistent anti-social behaviour and have reported this to us, the police or your local council, you may be able request a multi-agency case review of the way the case is being managed to make further recommendations. This process may vary slightly depending on the area you live in. We can provide you with information about this process.

 

Resident approved Our Scrutiny Panel supported a review of our ASB policy following a report published by the Housing Ombudsman following a review of landlords’ responses to noise nuisance complaints in 2023.