We have achieved highest possible rating from Regulator
We are celebrating having been awarded the highest possible rating from the Regulator of Social Housing (RSH), following our recent Inspection.
We maintained our G1 rating for governance, were upgraded to V1 for financial viability and have been awarded C1 for compliance with the consumer standards – the first time we have been assessed against this standard.
The Regulator noted our ability to use our “understanding of the quality and safety of its tenants' homes to make decisions on future investment to maintain and improve homes, such as its approach in resolving cases of damp and mould.”
Residents’ satisfaction with our repairs and planned maintenance service was also highlighted in the Regulator’s report, as was our well-structured resident engagement approach, which has led to real change in services, such as our response to residents affected by anti-social behaviour.
Our robust approach to risk management and our board’s oversight and challenging approach also gave the Regulator confidence in our ability to deliver our objectives as well as demonstrating value for money. In addition, the Regulator’s report noted we have "evidenced that it has an adequately funded business plan, sufficient security in place to support its financial plans, and forecasts that it will continue to meet its financial covenants under a wide range of adverse scenarios.”
Our Chief Executive, Claire Higgins, said of the rating: “I am delighted by this news and it is a real testament to the hard work of our whole staff team and board. We do not always get it right and when we don’t, we try to put things right as fast as we can. So, it’s even more rewarding that the regulator’s assessment highlights the ways in which we are getting it right for our residents whilst delivering the highest standards of corporate governance and financial viability. It also gives our investors and stakeholders the utmost confidence to continue to work with us to change even more lives and communities for the better in the future by continuing to deliver on our development ambitions to build even more affordable homes for those who need them.”