Meet our new Resident Experience and Feedback Manager
We always aim to get it right first time for our residents and customers, but occasionally things can go wrong. In these situations we want to know what has gone wrong so that we can do all we can to put it right. We welcome feedback from all our residents.
We know we can always do more to learn from the feedback we have received from residents and so we have appointed a new Resident Experience and Feedback Manager, Craig McClintock. Craig will be reviewing all the learning outcomes from our feedback and ensuring it is enacted across the business.
We have also listened to residents and reviewed our Complaints Policy in line with feedback and Craig’s appointment. You can read our new Complaints policy here. We want to assure all our residents that we are listening to you. We will acknowledge when we have got it wrong and we will learn from our mistakes to make our business better.